CanaBound Warranty Information
Our fencing systems are engineered for the harsh Canadian climate, utilizing the most advanced production technologies available. We stand behind our quality with a robust warranty program that delivers long-term peace of mind for both residential and commercial properties.
1. Composite Fencing (WPC)
Wood Plastic Composite (WPC) fencing blends the natural look of wood with the durability of advanced polymers. Specifically engineered to withstand the Canadian freeze-thaw cycle, our WPC systems stand as a long-lasting, high-performance alternative to traditional lumber.
Limited Lifetime Warranty
CanaBound Fencing Systems warrants to the original registered purchaser that our wood composite (WPC) fencing products will be free from manufacturing defects under normal and proper use.
- Structural Integrity: Warranted against rotting, splitting, or fungal decay caused by environmental exposure.
- Material Quality: Protection against significant delamination or structural breakdown under normal weathering conditions.
- Termite Resistance: The WPC formulation is naturally resistant to termites.
- Moisture Resilience: Engineered for low moisture absorption to prevent the warping typical of natural wood.
- Registered Coverage: This warranty is valid for the lifetime of the original homeowner (Residential) or for a period of 20 years for Commercial applications.
2. Vinyl Fencing (PVC)
Limited Lifetime Warranty (30 Years)
Our premium vinyl fencing products are warranted to the registered homeowner against any manufacturing defects under normal and proper use conditions.
- Coverage: Protection against peeling, flaking, blistering, and corrosion.
- Duration: Valid for a period of 30 years from the original date of purchase.
- Non-Prorated: The value of your coverage does not depreciate over the course of the warranty window.
- Transferable: The warranty may be transferred one time during the lifetime of the original homeowner to a subsequent property owner.
Colour Lock™ Fade Protection
CanaBound utilizes an exclusive formulation that sets the bar higher than the industry standard for PVC colors. Our Colour Lock™ technology protects the aesthetic life of your fence.
- Excessive Fade Protection: Coverage against fading beyond normal weathering caused by manufacturing defects.
- Acrylic Formulation: Highest grade acrylic stabilizers used for long-term color and luster preservation.
- UV Resistance: Essential UV inhibitors uniform throughout the entire thickness of the PVC profile.
- Northern Resilience: Specifically engineered to withstand harsh temperature fluctuations and extreme weathering.
3. Malden Metals Ornamental Fencing
Standard Terms
The surface finish on all Malden Metals ornamental panels and posts is warranted, under normal and intended usage, against cracking, peeling, flaking, blistering, or corroding from the original date of purchase.
Warranty Duration by Proximity
The length of coverage is determined by the installation's proximity to saltwater or the coastline:
| Distance to Saltwater / Coastline | Warranty Duration |
|---|---|
| Greater than 10 KM | 20 Years |
| 1 KM to 10 KM | 10 Years |
| Less than 1 KM | 5 Years |
*Regardless of distance, excessive exposure to salt spray will be considered grounds for voiding any warranty obligations.
Critical Installation Requirements
To maintain warranty validity, any cuts made in the field must be immediately sealed according to the following protocol:
Failure to follow these sealing steps on exposed surfaces will void the ornamental warranty.
4. Barrier Fence Sound Barrier Fencing
30-Year Limited Warranty | Pre-Textured Barrier Fence Panels
Barrier Fence warrants that within Canada, under normal use conditions, the panel integrity will remain intact for the periods specified below.
Steel Panel Integrity (30 Years)
The steel panel will retain its structural integrity when installed according to the manufacturer's instructions for thirty (30) years.
Manufacturing Integrity (10 Years)
Covers the integrity of the factory pre-textured finish for the first ten (10) years following delivery.
Fade Protection
Coverage against excessive fading caused by manufacturing defects beyond natural weathering.
Terms and Conditions
- The warranty applies to factory-finished pre-textured systems engineered for the Canadian climate.
- Panels must be installed in a manner that prevents standing water on components.
- The buyer must inspect materials prior to installation to limit replacement costs.
- The warranty extends exclusively to the property owner at the installation site.
Specific Exclusions and Limitations for the Barrier Line
Installation
- Damage caused by saw sparks, welding, or improper handling.
- Use of substandard fasteners.
- Inappropriate storage after delivery.
- Panels that have been repainted or coated over the original finish.
Environment
- Prolonged water immersion or snow accumulation.
- Abnormal weather conditions or high-pressure water jet spraying.
- Contact with corrosive chemicals.
- Slight color variations inherent to the manufacturing process.
Detailed Coverage and Global Exclusions
To qualify for warranty coverage, the fence must be properly maintained by the property owner and used for its intended purposes. Our 30-year residential warranty for PVC applies to non-commercial properties; for corporate, government, or apartment complex installations, the PVC warranty is limited to 30 years from the original date of purchase (and 20 years for commercial WPC).
What is Not Covered (All Product Lines)
These warranty programs do not protect against damage resulting from conditions beyond normal exposure, including:
- Abuse, neglect, misuse, or improper handling and storage.
- Incorrect installation of materials, shifting, settling, or ground instability.
- Atmospheric pollution (including metal oxides or metallic particles) and mold/mildew buildup.
- Exposure to harmful chemicals, high-mineral sprinklers, or impact from foreign objects.
- Acts of God, including fire, earthquake, flood, lightning, hail, tornado, or severe storms.
- Alteration of the original finish or coating (repainting, sanding, use of third-party components).
- Damage from landscaping/gardening equipment, direct contact with vegetation, tree growth, and sap.
- Attachment of chicken wire, chain link, or similar abrasive substances.
General Claims Process
Claims must be submitted in writing to CanaBound, Malden Metals, or Barrier Fencing without delay (and within 30 days of discovery for the Barrier line), accompanied by the following:
- Original proof of purchase (invoice or receipt) and registration number.
- A detailed description of the observed defect and date of discovery (as well as the installing contractor's name for Barrier).
- Clear, high-resolution photographs showing the current site conditions and the fence from multiple angles.
- Submission via email to our dedicated claims address: claims@canabound.ca
CanaBound reserves the right to inspect materials on-site. Approved claims may be settled via replacement, restoration, or a pro-rated credit. Labor costs for removal, restoration, or reinstallation are not covered under any circumstances.
Warranty Registration and Activation
Your fence is a long-term investment, and we are committed to supporting it. To ensure that your fencing system (WPC, PVC, Ornamental, or Sound Barrier) is protected by our warranty programs, the product must be registered within 30 days of the installation or purchase date.
Registration can be completed online or using our designated forms. An official registration certificate or number will be issued to you and must be kept in a safe place along with your original invoice for any future claims.